![]() Must have excellent customer service skills and the ability to cater to VIP guests.Ability to think independently in making decisions to maximize yield and profitability of Air Program.Able to read, write, speak and understand English.1-2 years of related experience required.Completes weekly forecasting for Air Program Measurements.Coordinates with Branch Offices, Junket Representatives and VIP Services the management of seat blocks for all flights.Create all of the reservation templates associated with the flights.Coordinate with Air Program Management, the filling of seats using theoretical criteria as the guideline.Perform special duties that encompass the establishment and maintenance of Flight Seat Inventory for Harrah’s Northern Nevada Air Program.This will account for at least 80% of the workday. Adjust blocks as necessary to optimize financial yield and profitability. Responsible for answering incoming calls for Air Program reservations for VIP guests. ![]() Air Programs are focused on the retention and development of VIP customers. This includes various projects related to air reservations. This position assists the Supervisor in the functions of the day to day operations. The incumbent is also responsible for booking reservations through the NNV Air Programs Call Center. This position is responsible for providing superior service to internal and external customers.
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